frequently asked questions

General

Our suits are made with a special four way stretch fabric that is made from recycled ocean waste, plastic bottles and commercial fishing nets. These materials are gathered from the ocean and carefully processed, cleaned and reused to make the softest, vibrant buttery fabric you will ever feel.

A critical step in caring for the planet, is to care for each other! We only work manufactures that provide safe, healthy working conditions and pay above a livable wage.

Employees receive:

Competitive wages well over the minimum salary

PTO and holiday pay

Free medical insurance for themselves and their families covering doctor fees, prescriptions and hospitalizations

Are served a fresh, nutritious, hot meal daily

Optional overtime where they are paid at least time and a half or up to three times their hourly rate

All work areas are air-conditioned with working facilities

Offices are pet friendly!

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We do everything we can to keep our products as affordable as possible. Our suits are ethically made where individuals are paid fair wages, often double the minimum. We also use the highest quality of recycled fabrics as part of our commitment to sustainable fashion.

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SIZING

Yes! Our goal is to make sure our products provide the perfect fit and give you the utmost confidence.

Please click here for our size guide.

Check out our size guide for in depth size charts and instructions on how to find your perfect fit.

Link to Size Guide

SHIPPING + Returns

We work to ship orders as soon as possible. All orders will be shipped within 24-48 hours unless notified otherwise.

Items are eligible for returns 30 days after receiving your purchase.

To be eligible for a return, item must be in the same condition that you received it, unworn or unused with the original tags in tact. Items marked 'Final Sale' will not be eligible for returns or refunds.

To start a return, contact us at rootedswim@gmail.com with your full name, items you would like to return and order number. Once approved, we’ll send you a return shipping label and instructions on where to drop of your package. Items sent back to us without first requesting a return will not be accepted.

We will update you with a return status once we’ve received and inspected your purchase. Once approved, you’ll be automatically refunded on your original payment method. Please allow 3- business days for the refund to reflect in your account.

Contact us at rootedswim@gmail.com with any questions.

The fastest way to ensure you get what you want is to start a return and make a separate purchase for the item you would like.

We do not offer price adjustments at this time.

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