Return and Exchange Policy

Eligibility
Items are eligible for returns or exchanges 30 days after receiving your purchase. 

To be eligible for a return, item(s) must be in the same condition that you received it, unworn or unused with the original tags intact. Items marked 'Final Sale' at the time of purchase, digital downloads, and gift cards will not be eligible for returns or refunds.

Starting a Return
To start a return, contact us at hello@rootedswim.com with your full name and order number, or log into our self-service return portal using your email address.

CLICK HERE TO START RETURN

Once approved, we’ll send you a return shipping label and instructions on where to drop off your package.

Items sent back to us without first requesting a return will not be accepted. 

Contact us for any return questions at hello@rootedswim.com.

Starting an Exchange
To start an exchange, contact us at hello@rootedswim.com with your full name, order number, and the items you would like to exchange or you can log into our self-service portal using your email address.

*When using the Self-Service Exchange portal, please list the item and size you would like to exchange for in the "Notes" section. 

Rooted Swim Exchange Portal

CLICK HERE TO START AN EXCHANGE

 
Once approved, we’ll send you a return shipping label and instructions on where to drop off your package.

Exchange orders must be dropped off at the postal service within 7 days of the request. If not, the items will be released back into inventory and we cannot guarantee it will be available by the time we receive the order. 

If additional time is needed or you have any questions regarding exchanges, contact us at hello@rootedswim.com.

Damages and Issues
All products are inspected before shipping to ensure every product upholds our standards. In the unlikely event that a garment is faulty, contact us as soon as possible at hello@rootedswim.com.

Please include images of the faulty/damaged product so we can sort out any issues quickly and efficiently.

We are not liable for any damages caused by mishandling or normal wear and tear. Please see our swimsuit care instructions to keep your swimsuits at their best.

We are not liable for packages lost in the mail. If you suspect a package has been lost or stolen, a claim will need to be filed with USPS.

CLICK HERE TO FILE A CLAIM

 

Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns or exchanges on the following items:
- Items marked "FINAL SALE"
- Giveaway or gifted items
- Items purchased with a discount of 40% or more
- Gift Cards
- Digital Downloads

Refunds
We will update you with a return status once we’ve received and inspected your purchase. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.