Contact
Feel free to contact us via the form below, email or phone. Email Us: rootedswim@gmail.com
Call or Text: (949) 345-0517
*standard messaging rates apply
Customer Service Hours: Monday – Friday
9:30am-6:30pm PST
9:30am-6:30pm PST
*Please allow 24-48 business hours for one of our customer service representatives to review and respond to your inquiry. Outside of those hours, feel free to leave a message, and we'll get back to you as quickly as we can!
When will my order ship?
We work to ship orders as soon as possible. All orders will be shipped within 24-48 hours unless notified otherwise.
How can I start a return?
Items are eligible for returns 30 days after receiving your purchase.
To be eligible for a return, item must be in the same condition that you received it, unworn or unused with the original tags in tact. Items marked 'Final Sale' will not be eligible for returns or refunds.
To start a return, contact us at rootedswim@gmail.com with your full name and order number. Once approved, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will update you with a return status once we’ve received and inspected your purchase. Once approved, you’ll be automatically refunded on your original payment method. Please allow 3-5 business days for the refund to reflect in your account.
Contact us for any return questions at rootedswim@gmail.com or by filling out the form above.
Can I exchange my product?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.